Refund And Return Policy
Effective Date: 2023-06-01
Thank you for shopping with Hakdaak.com! We strive to provide you with the best shopping experience, and we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return or request a refund for an item. This Returns & Refunds Policy outlines the process for returning products and seeking refunds for orders placed through our platform within Bangladesh.
Returns Eligibility:
- You are eligible to request a return or refund within 7 days from the date of delivery.
- The product must be in its original condition, unused, unworn, and with all original tags and packaging intact.
- Items eligible for return: Defective items, damaged during transit, incorrect product received, or size/style issues.
- Items not eligible for return: Perishable goods, personal hygiene products, and items explicitly marked as non-returnable.
Initiating a Return or Refund Request:
- To request a return or refund, please contact our Customer Support team at [Customer Support Email/Phone] within the specified 15-day window.
- Provide your order number, product details, reason for return/refund, and any relevant supporting information.
- Our team will guide you through the return process and issue a Return Authorization if your request meets the eligibility criteria.
Return Shipping:
- If the return is due to our error (e.g., defective product, incorrect item), we will cover the return shipping costs.
- If the return is due to the customer's preference (e.g., size, color), the customer is responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Process:
- Upon receiving the returned item and verifying its condition, we will process your refund within 7 business days.
- The refund will be issued using the original payment method used for the purchase.
- Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's policies.
Refund Exceptions:
- In case we find that the returned item does not meet the eligibility criteria, we may decline the refund request.
- If the product's condition is deemed to have been intentionally damaged by the customer, no refund will be issued.
Exchange Policy:
- If you wish to exchange an item for a different size or color, please follow the return process as mentioned above and then place a new order for the desired item.
Cancellations:
- Orders can be canceled within 24 hours of purchase by contacting our Customer Support team.
- Once an order is processed for shipping, cancellations will no longer be possible.
Please note that this Returns & Refunds Policy applies only to orders placed through our platform within Bangladesh. For international orders, different policies may apply.
If you have any questions or need further clarification, please feel free to reach out to our Customer Support team at [Customer Support Email/Phone]. Thank you for choosing Hakdaak.com as your preferred shopping destination!
Hakdaak.com